Why attendance breaks
When check-in depends on memory or a clipboard, you lose the signal that predicts retention. Busy mats make the worst process failures.
What good looks like
Offer QR for members, kiosk for reception, and manual entry for coaches. One roster. One history. No parallel tools.
Make it stick
Tie promotions and insights to attendance so the data earns its keep. If nothing reads the log, coaches stop filling it.
Do we need phones on the mat?
No. Kiosk and coach manual check-in cover no-phone policies.
Can members claim a missed check-in?
Yes — with staff review so the roster stays trustworthy.